Quality right from the start
Clear standards, preventative measures and reliable processes throughout the entire value chain
At DEHN, quality begins right from the planning stage. Requirements are taken into account at an early stage, risks are systematically assessed, and products, processes and suppliers are approved in accordance with defined criteria. Consistent standards and established quality management methods guide the process from the development to the deployment of our products.
Reliable DEHN quality – your protection
Quality is a shared commitment that runs through every part of the organisation.
Our quality policy combines a customer-focused approach, personal responsibility, robust products and processes, and a commitment to measurably improving our performance.
Satisfied customers
Our customers’ satisfaction is at the heart of everything we do.
Staff members in charge
Quality is a matter of responsibility all staff members
Controlled processes
Thanks to its robust design, fault-free components and well-established and standardised processes. We deliver impeccable quality.
Measurable performance
We ensure the quality of our services measurable in all areas, in order to continuously to get better.
Good quality requires clear processes
Quality management comes into play at various stages of the value chain.
The following tasks illustrate how DEHN assesses requirements, evaluates risks and supports reliable processes.
Customer requirements, standards and quality-related risks are incorporated at an early stage into development and change processes.
Product, process and plant approvals establish transparent conditions for further implementation and series production.
Test plans, initial sampling and agreed test methods specify which characteristics are to be assessed and how.
Measurements, capability assessments, audits and quality indicators highlight trends and areas where action is needed.
Quality is reflected in the results
What matters to our customers is not how many tests are carried out or which processes are running in the background. It is crucial that products function reliably, that requirements are implemented in a transparent manner, and that there are clear points of contact available in the event of queries or complaints.
Quality management lays the foundations for this. It helps to identify risks at an early stage, systematically analyse experience and continuously improve products, processes and services.
Uniform standards worldwide
Consistent quality standards help to ensure that products, processes and procedures are implemented in a traceable manner across all sites. International organisations are supported in the implementation and further development of their quality management systems.
Quality management in accordance with ISO 9001
DEHN’s quality management system is certified to DIN EN ISO 9001. The current certificate is available here, along with details of the language and validity.
South Africa
China
Denmark
India
Italy
USA
Switzerland
Germany
How can we help you?
Not every issue is the same. That is why we distinguish between complaints, suggestions for improvement and general quality enquiries.
Would you like to report a problem with a product, a delivery or a service? Submit your complaint online and send us the necessary details and documents.
Would you like to return goods you have ordered to DEHN? You can use the returns form to submit your enquiry and provide the necessary details regarding your return.
Your opinion is important to us. Please feel free to submit your ideas.
Some questions are best sorted out through conversation
FAQs
The current quality management system certificate is available in the downloads section of this page.
Downloads
Quality Management System
Basic principles and rules of conduct
Quality is only part of the picture
Quality, responsibility and continuous improvement also play an important role in other areas of activity. Find out more about how DEHN approaches sustainability, product responsibility and supply chain management.
Sustainability and responsibility at DEHN
Find out more about our strategy and our journey.
Climate and the environment
How we systematically manage energy, resources and emissions, and the measures we take to protect the climate and environment.
Sustainability in the product
From material selection and ecodesign to Product Carbon Footprints: this is how we make product information and environmental impacts more transparent.
Employees and their development
How we support people’s development, protect health and create an environment where everyone can take responsibility.
Business and the supply chain
How we work with suppliers to strengthen social, environmental and ethical standards throughout the value chain.