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Delivery Guidelines


1. Principle

As a result of the constantly growing competitive pressure, ever greater importance is being attached to the timely provision of goods and the associated reliable supply of customers.

The quality of the logistics has an increasingly strong influence on competitiveness and is becoming a majorsuccess factor.

In view of this, the constantly increasing demands necessitate the continuous improvement of processesand the partnership-based cooperation between DEHN and its suppliers.

Automatic warehousing systems and conveying equipment and a computer-assisted warehouse management system are used at DEHN for optimum stock management and the subsequent processes.

In order to ensure the smooth and reliable operation of these systems, it is absolutely essential to comply with the specifications.

These delivery guidelines from DEHN therefore form the binding basis for the active integration of suppliers in the logistic processes and the targeted improvement of internal processes and flows of goods.

They are, however, also an important prerequisite for the fast and smooth flow of goods from our suppliers via our Incoming Goods Department to the internal points of use or on to our customers.

The following delivery specifications are to be considered binding supplementary agreements to ourGeneral Terms & Conditions of Purchase and Ordering Specifications (HGB, ADSp) irrespective of theagreed terms of delivery (INCOTERMS® 2020).

Suppliers are generally obliged to deliver goods from non-EU countries according to the delivery conditions stated on our order.


2. Area of application

Applicable to the respective delivery location of DEHN (see point 6).


3. Packaging

All shipments handed over to a freight forwarding company must be securely packed to make them safe fortransport and prevent unauthorised access.

As a matter of principle, all goods are to be delivered on flawless loading aids.

Each supplier must ensure that the goods reach their destination in proper condition by using appropriategoods carriers, packaging and suitable loading aids.

3.1. Pallet deliveries

Delivered pallets must meet the following specifications:

  • general delivery only on Quality Class A Euro pallets
  • maximum height per pallet: 1400 mm incl. pallet
  • max. weight per pallet: 800 kg
  • palletised goods may not be loaded beyond the edge of the pallets, if the goods permit this
  • the cardboard boxes are to be packed with the label on the outside
  • care must be taken to distribute the weight of the packed pallet evenly
  • in principle heavy articles must be packed at the bottom and light articles at the top (note aboutpossible damage)
  • the size of the cardboard box is to be matched as well as possible to the contents
  • deformed and damaged packaging units will not be accepted

Notice: DEHN accepts deviations only with express permission.

3.1.1. Delivery of conductive material/wires, belts, cables

Delivered pallets must meet the following specifications:

  • general delivery only on Quality Class A Euro pallets
  • maximum depth/length of the pallet: 1350 mm
  • minimum bottom deckboard length: 1200 mm
  • max. weight per pallet: 1100 kg
  • the specified and agreed packaging/coil unit per pallet must be adhered to
  • the single coils are to be labelled if specified
  • the supplier must ensure the stability and the even distribution of weight on the packed unit
  • deformed and damaged packaging units will not be accepted

Note: DEHN accepts deviations only with express permission.

3.2. Delivery of long materials and bulky goods

  • the goods must be bundled/packaged as firm, stable units - solid wooden composites are alsoaccepted
  • maximum length of the units: 6000 mm
  • maximum height: 600 mm
  • maximum width: 800 mm
  • the bundles/packages must be forklift accessible (clearance of at least 100 mm)

3.3. Delivery of cable drums​​​​​​

  • maximum diameter of cable drums: 1200 mm
  • by delivery on pallets, Quality Class A Euro pallets are standard
  • palletised goods may not be loaded beyond the edge of the pallets, if the goods permit this

3.4. Delivery in DEHN's own plastic containers / liftable metal boxes

If a special agreement has been reached regarding delivery in DEHN's own containers/liftable metalboxes, it is mandatory to comply with the following directions:

  • The specified container types and container quantities per article must be complied with. Deviationsmust be agreed with the Incoming Goods Department prior to delivery.
  • External/other labels may not be affixed to DEHN's own containers.
  • All containers must be filled in such a way that there is still sufficient space below the upper edge for the lid and/or that no components can fall out during transport on the conveyor.

Liftable metal boxes: Maximum fill level to 10 cm below the upper edge
Plastic containers: Maximum fill level to 2 cm below the upper edge

If the specified quantities do not allow these directions to be followed, the Incoming GoodsDepartment must be informed so that new quantity specifications can be formulated.

  • The supplier must make sure that only containers/metal lifting crates that are clean and free from residues are used for the filling.
  • Damaged containers / metal lifting crates must be sorted out. Further use is to be discussed with our goods receipt.
  • DEHN's own containers and metal lifting crates may only be used in traffic with DEHN.
  • The supplier is responsible for ensuring that it has the suitable and specified containers / metal lifting crates in sufficient quantities and in a sufficient quality in order to be able to complete the current purchase orders on time and in accordance with the specifications.
    The supplier must ensure that empty containers, metal lifting crates and covers are requested from DEHN in good time and in sufficient quantities.
  • Containers with sensitive components must always be provided with covers. If necessary, the covers must be secured on the containers using stretch film or plastic straps.
  • All enquiries regarding container types / container quantities or for requirement empty containers are to be directed if possible by mail to the employees in the goods receipt: [email protected]

3.5. Parcel shipments

The delivery of cardboard packages and parcels containing orders placed by DEHN is subject to thefollowing guidelines:

  • the delivery note and other documents must be visible from the outside and should be in ashipping document pouch
  • the sender must be clearly identifiable
  • the goods must be safely packed to prevent breakage and the cardboard box filled with bubblewrap or suitable paper/corrugated cardboard material
  • foam polystyrene packaging is to be avoided
  • delivery of damaged parcels will not be taken and acceptance will be refused
  • the weight of the individual parcels may not exceed 20 kg

3.6. Returns and service management

The Returns and Service Management team handles the following returns / service returns:

a.    Returns

  • returns of goods
  • complaints

The returns are handled at our location in Mühlhausen.

b.    Service returns

  • repairs
  • technical tests
  • maintenance tests

    The service returns are handled at our location in Neumarkt. To ensure smooth processing,please observe the following procedure.

All packages should be marked on the outside with the returns number provided by our returnsmanagement team.
Goods should be suitably packed and secured to ensure that they suffer no further damageduring transit to DEHN.

3.7. Marking of the packages

A delivery note must be attached to each shipment. This is generally to be attached to the outside of at least one of the packages.

If a shipment consists of several packages, then the package containing the delivery note must be clearly and visibly marked.

The number of packages that make up the shipment must be visible from the outside (package 1 of 4, 2 of 4, etc.).

3.8. Packaging of the transport units

In the case of heavy and bulky goods, in particular, the pallets and packages must be adequately secured with foil and plastic or steel straps in accordance with the load securing regulations.

Whenever possible, different goods should be delivered in separate, unmixed packages/containers.

The supplier must ensure that the packaging is stable, especially in the case of cable material and long or bulky goods.


4. Documents

So that fast entry in the warehouse management system is possible, the delivery note must contain the following details:

  • DEHN purchase order number
  • order item number
  • DEHN part/material number
  • your DEHN supplier number
  • your delivery note number
  • specification of the gross and net weight
  • number of packages


5. Delivery

Single-variety packages and individual packaging units must be labelled with our part/material number and the quantity.

Mixed packages should be avoided as a matter of principle. However, if mixed packages are necessary, they must be

  • marked with all part/material numbers and quantities
  • identified as mixed packages.


6. Transport

6.1. Goods receiving hours

The following delivery times are binding for the delivery points:

  • Location 02

    Am Ludwigskanal 1
    92360 Mühlhausen

    Monday - Thursday: 7.00 am - 12 noon and 12.30 pm - 3.00 pm 
    7.00 am - 12 noon

    Phone +49 (0)9181 906 1131 or 906 1360
    Fax +49 (0)9181 906 1028 or 906 55 1131
    mailto: [email protected]
  • Location 01

    Electrotechnical factory
    Hans-Dehn-Straße 1
    92318 Neumarkt

    Monday - Thursday: 6.45 am - 12 noon and 12.30 pm - 3.00 pm 
    Friday: 6.45 am - 12 noon

    Phone +49 (0)9181 906 1419 or 906 1760
    +49 (0)9181 906 1518
    mailto: [email protected]e


  • The two delivery points are located within a radius of 10 kilometres
  • We reserve the right to divert shipments from one of these two goods receiving points to the other

6.2. Transport damage/goods acceptance

  • the supplier must ensure that the transported goods reach their destination in perfect condition
  • if goods are delivered in a damaged state, DEHN reserves the right to refuse acceptance of the goods at the supplier’s expense
  • the shipments are accepted conditionally, subject to subsequent checking of quality and quantity
  • only the number of packages delivered (packages, pallets, parcels, etc.) will be acknowledged to the freight forwarder
  • the qualitative and quantitative goods receiving inspection takes place in due course on the basis of the delivery note
  • obvious packaging defects as well as deviations in the quantity of the packages must be confirmed by the freight forwarder on the way bill
  • concealed transport damage not visible during acceptance of goods will be notified to the suppler within a maximum of 5 working days for adjustment


7. Exchange of pallets and loading aids

The receipt of loading aids is documented.

If these loading aids do not meet the specifications set out in section 3, they will not be exchanged andacceptance may be refused.

DEHN generally exchange Euro pallets immediately. If the pallets are not exchanged immediately, then thepallet credits are to be claimed and collected within 6 months at the latest - later claims for loading aids canno longer be considered.

Special and/or returnable containers must be stated on the delivery notes and explicitly declared to theIncoming Goods Department.


8. Environment

It is DEHN's declared goal to pack and deliver products in a way that is as resource and environmentallyfriendly as possible.

For this reason, we also attach great importance to environmentally friendly or environmentally compatiblepackaging for deliveries from our suppliers.

The type of packaging should allow environmentally friendly disposal and be free of harmful substances.

Foil and plastic packaging should be completely omitted whenever possible.

In addition to reducing the amount of non-recyclable materials, this ensures the environmentallyfriendly disposal of the packaging material used.


9. Safety on the factory site

For reasons of industrial safety, wearing protective footwear and a safety vest is mandatory for alldrivers on the DEHN SE premises.


10. Deliveries from third countries (non-EU)

Consignments of non-Union goods sent by normal post will neither be accepted nor temporarily stored byus. A renowned transport service provider should be commissioned with delivery.

If, as in the case of an agreed delivery condition such as “DAP: Neumarkt, Germany (INCOTERMS® 2020)“, DEHN is responsible for customs duty, the delivering service provider must advise us of the shipment prior to customs treatment by e-mail to [email protected] to obtain corresponding customsclearance instructions.

The customs clearance info provided by our Customs Clearance and Export Control departmentcommunicates information on duty unpaid delivery in the New Computerised Transit System (NCTS) perT1 document within the scope of our Authorised Consignee status (normal case). Under specialcircumstances (e.g. inward/outward processing, or fallback procedure) the transport service provider,acting as a direct representative, is authorised to request the release for free circulation.


11. Special agreements

Special agreements deviating from these delivery guidelines must always be agreed in advance in writingwith the responsible employees at DEHN.


12. Validity

These guidelines are valid as of January 2022 and binding for all suppliers and service providers of DEHN.

All previous versions thus lose their validity.

Please inform your Dispatch Department to ensure that these specifications are observed andimplemented.

Thank you in advance for your support. Should you have any questions, please do not hesitate to contact us.



Nuremberg - Neumarkt

Status: January 2022

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